Koen Beauty LLC
BeyondTea - Single Package
BeyondTea - Single Package
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Description
Shipping & Returns
You are almost ready to experience BeyondTea, with this Single-Package you will have the opportunity to prepare up to 15 cups of tea, enjoy every single sip.
Koen Beauty Return Policy
At Koen Beauty, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not fully satisfied with your purchase, we offer the following return policy:
Eligibility for Returns
- Timeframe: Items must be returned within 30 days of the original purchase date to be eligible for a refund or exchange.
- Condition: Products must be unused, unopened, and in their original packaging. Items that have been opened or used are not eligible for returns due to hygiene reasons.
- Proof of Purchase: A valid receipt or order confirmation is required for all returns.
Non-Returnable Items
- Sale items or promotional products.
- Gift cards.
- Items purchased from third-party retailers. Please contact the retailer directly for their return policies.
Return Process
- Initiate a Return: To start a return, please contact our customer service team at support@koenbeauty.com with your order number and details about the product you wish to return.
- Return Shipping: Customers are responsible for return shipping costs unless the product was damaged or incorrect upon arrival. We recommend using a trackable shipping method to ensure safe delivery.
- Inspection and Approval: Once we receive your returned item, it will be inspected. If the return is approved, a refund will be processed to your original payment method within 7-10 business days.
Exchanges
If you received a damaged or defective product, please contact us within 7 days of receiving your order. We will promptly send a replacement after verifying the
issue.
Refund Processing
Refunds will be issued to the original form of payment.
Shipping fees are non-refundable.
Contact us
For any further assistance, please contact our customer service team at support@koenbeauty.com.